Help and FAQ page

This section can be used to address any issues associated with the service.

If you have any problems or questions - please, contact us and we will be glad to help you. Our working hours are every weekday from 10 a.m to 6 p.m.

Frequently asked questions

(Click on the question you are interested in)

How can I unsubscribe?
Please, sign in entering your username and password.
                 Go to the Profile section - Settings
                 Set up the subscription and click "Save"
                 You can also use the link "unsubscribe" in the very end of the newsletters you receive. In this case you don't have to sign in.
How do I delete a profile?
Page to delete your profile here: Delete profile
We draw your attention to the fact that after the removal of the questionnaire from our site-photos and data are not immediately removed from the search engines Google, Yandex, etc. We have no way to influence it.
My photos are available for Google or other Search Engines
Questionnaire indexing can be prevented by privacy settings. Go to the settings section, set the "Hide profile" option to "hide from anonymizers and search engines".

Our website is an open Internet resource, so the the website information (as well as open information from your Profile) is available to search engines until you have applied privacy settings. We can't influence the work of engine services and delete pages or photos from there. The only way to delete a photo from the search engine results - it is to remove it from our website. Usually within 2-10 weeks, the search robot will remove your photos itself.
Restoring

Если вы забыли пароль - воспользуйтесь формой восстановления пароля

Если вы забыли email, попробуйте напомнить его себе с помощью этой формы

Если у вас нет доступа к email, с которого вы регистрировались, к сожалению, в этом случае мы не можем восстановить ваш доступ. Мы не производим восстановление доступа по паспорту или другим способом.

I stopped receiving newsletter
During holidays (like Christmas or Easter) very few Casting Calls are placed on the website, for these days the newsletter is sent less frequently than usual.
You can check the Casting Calendar for the dates we sent a newsletter Casting Calls Calendar
If the newsletter was sent, but you haven't received it, try the following:
  1. Check your subscription settings, make sure the checkmarks are in the right places. Check
  2. If you are a Pro account owner, make sure that your newsletter filters are not too strict. In case no Casting Calls for the day match your preferences, you won't receive the newsletter. Try removing some filters or all of them. Check
  3. Check the Spam folder in your mail. If the newsletters get there, you may add them to the exception list or add Acmodasi in your address book.
Почему в загруженных видео нет звука?

Если у вас iPhone, iPod и др. устройство Apple, надо включить звук качелькой громкости на устройстве или снять значёк перечёркнутого динамика в проигрывателе.

Если у вас компьютер или другое устройство, проверьте включен ли общий звук на устройстве, подключены ли динамики к компьютеру, проверьте установленую громкость в проигрывателе.

Если ничего не помогло, обратитесь в техподдержку, не забудьте дать ссылку на проблемное видео. Обратите внимание: Техподдержка сайта не решает проблемы связанные с работой устройств, мы можем только проверить действительно ли видео не содержит звуковой дорожки.

If your question is not answered

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