Jordan Turner works as an emergency dispatcher for the Los Angeles police. After a mistake on a previous call leads to a tragedy she cannot put behind her, she steps away from the phones and trains new operators instead. That changes when a teenage girl named Casey Welson is taken by a stranger and manages to call 911 from the trunk of a moving car. Jordan takes the call and tries to guide her through the situation while officers search for the vehicle, but when the trail goes cold she decides to act beyond her role at the console.
The film is directed by Brad Anderson, whose earlier features include Session 9, The Machinist and TransSiberian, and it came sixth in that sequence, between Vanishing on 7th Street and Stonehearst Asylum. Richard D'Ovidio wrote the screenplay, and Halle Berry plays Jordan, with Abigail Breslin as Casey, Morris Chestnut as Officer Paul Phillips, Michael Eklund as Michael Foster and Michael Imperioli as Alan Denado. Around forty cast members and fifty crew are credited.
Made for about 13 million dollars and released in March 2013, the film returned roughly 69 million dollars worldwide. On TMDB it holds a 6.8 rating from more than three thousand votes, while a critics' score of 5.2 from about 130 reviews sits below that audience figure.
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